SHOP POLICIES & INFO
PAYMENT METHODS
ISART Design, accepts 2 forms of payment:
• Bank Transfer: Custom orders (with the possibility of 2x payments)
• Most cards: Online shop
Secure online payments by Stripe.com
SHIPPING
Shipping costs are calculated based on the weight of the order / All shipments are by mail, are registered and with tracking number, shipments registered in most countries require a signature for receipt / Normal delivery without tracking number has lower values, but for security reasons, we did not send it that way.
Orders are sent to your address, please confirm before if your info are correct. Your item/s in the category: in stock will be shipped in 1-6 business days, from the moment that we receive your payment. The other pieces, the creation time can take between 1-4 weeks depending on the number of the orders at moment. We always do our best to be fast.
You can follow your order on the website of the post office in your country.
Depending on the country, arrival processes and deadlines may differ. That's why we can't guarantee 100% deadlines, everything is an estimate. That's why we always advise you to place your orders in advance. Be aware that some countries may hold packages at customs.
Unfortunately, we can't be held responsible for: extra customs fees in each country, delays in transport companies, theft, loss or damaged pieces by the shipping company. All clients must open their orders in the presence of an employee, and if find a problem, make a complaint on delivery. For orders with various pieces with quantity greater than 2kg, please contact us to do simulation sending value.
We always advise you to follow the process of your order with the tracking number so you know when it's about to arrive, most transport companies don't contact you even with the contact details on the package when you're not at home, some may also leave a paper notice in your mailbox or door.
If you have any problems, we are ready to help you quickly with our customer service.
REFUNDS AND EXCHANGES
> All ISART pieces are final sales: we do not accept cancellations, we do not refund.
> Normally, we don't have pieces in stock, we work on request (pre-orders) and create everything customized to your size
> Please buy consciously
> Our pieces are unique and limited editions - custom orders 100% handmade without a machine to your size and taste, which takes a lot of time and love, and many are created especially for each person, so before you buy check all the details on the models, and if you have any questions contact us first, so we can help you and answer your questions
If your piece get broken, torn, cut, broken or otherwise, those responsible are the transport company/post office, where you have to make a complaint on delivery in the first days.
As we inform you in the product details, and in our policies, refunds & cancellations are not available, but if for reasons of force majeure, ISART DESIGN and the customer understand and agree that we should refund the money, we remove 10% of the value of the piece/s to update, maintenance and other processes of the brand, and the shipping costs are not included in the refund. The pieces are ISART item/s finals, created with love!
CUSTOM ORDERS
What makes special ISART, is its flexibility when creating pieces completely in the style of each person! Within our models, you can adapt them to you, changing colors available in stock, other details, or even apply for a unique and original item designed for you! Due to the number of orders, in some seasons we do not create custom orders.
Contact us.
Simple rules for custom orders:
- We do not accept exchanges, cancellations, returns, refunds.
- The pieces made to order can not be changed, because they are created to the taste, style and size of the client, so think and decide well.
- We can send you photos of the material and you can choose your dream piece directly with us
- You will have to provide us with your correct measurements | All about it at: Size Guide
- The creation time after payment, varies between 1-4 weeks, depending on the time and volume of orders at the moment. Each piece is created with manual techniques, so we need our time to create with love and care.
- We only create our models with some changes or new ones designed especially for you
- For custom orders we only accept payments by bank transfer, or you may be charged a fee in the online store.
RETURNED PACKAGES
If you weren't at home, didn't follow the tracking number or didn't pick up your package within the expiration date at the post office, and for some reason it is returned to the sender, we confirm that we will send it back only after payment of the shipping cost again, which is borne by the buyer. We always advise you to keep track of your package number.
Packages are kept for new shipments for a period of 6 months, after which you may have to pay extra fees for the new creation and updating of material values.
RUSH FEES
You should always let us know by email if you need your orders for a specific date or event. In some busy seasons, some orders of maximum urgency may require an urgency fee for creating and placing your order ahead of all the others. To find out about this, contact us first.
PROMOTIONS | SALES
Sometimes we have special offers for our wild souls, and to celebrate new seasons. The pieces in promotion, usually there is only one of each model and in the color described without changes, and if it is no longer available in stock and you want to order an equal, the price will be normal. Promotions can be updated every month. These pieces cannot be exchanged either.
See all our offers with attention, for example the available pieces, the days that finish, colors available, so that they don't miss the opportunity to get an ISART piece.
SPECIAL CARES | LEATHER PIECES
• See all our advice here:
HELP | CUSTOMER SERVICE
We are very present in the online world everyday. If you have any questions, would like a custom order, don't hesitate to contact us by email: inessilva.art@gmail.com or Instagram: @isart_design
WHOLESALE
Are you interested in selling ISART pieces? This type of orders is only spoken with the designers and for your official email. Please contact us to: inessilva.art@gmail.com
When contacting the designers, you will need to make a brief presentation of your project/store, mentioning the ISART items of special interest, and providing your contact details.
PRODUCTS
> Our products are 100% handmade, with 100% real leather parts
> We create limited editions, with limited material
> All pieces are adjustable or created to your size
> In our online store, in each piece you can find a detailed description of the materials and techniques
> We work on request or with pre-orders, so the creation time is usually between 1-5 weeks, but we do our best to be as quick as possible
COLLABS
We don't work with ambassadors, collaborations or workshops and courses
SAFE STORE
There is an increasing demand for online shopping and there are more fake stores. Our store is safe and reliable, we are available to speak with you directly in the email, facebook or instagram to answer your questions or to obtain a special service, and you can also see the reviews of our clients, or check the album 'Tribe ISART” in instagram over these 12 years working with customers. All of our pieces after payment and their creation are sent to your address, and for security of them we give you your tracking number. This website is official and certified by the Squarespace.
PRIVACY POLICY | TERMS OF USE
When you placing an order, we agree that you have read and accepted our store policies.
• All information, photos, designs, draws, ideas, models, texts, names of pieces and collections, of this site and ISART pages are our property.
• You may not post, modify, distribute, transmit, reproduce, publicly display, publicly perform or use in any way any copyrighted material
• We do not allow reproductions, copies, replicas, and inspirations in our informations, work and designs. Each piece and design are original ideas from ISART.
• The photographs are the property of ISART and its official photographer Mariana Silva
• The privacy and security of your data is important to us. Customer data is only used for orders, and is not transmitted, published, or used for other functions.
• The customer photos that are submitted by the owners as feedback can be used on our pages as an advertisement. If they prefer not to be published, they can tell us or not send it.
• The email provided by the customer can be used to contact us in case of a custom order, question or order problem and may also be used for newsletter submission (promotions and ISART information)
• You should respect our brand, website and your information, and do not contact or disturb the brand with fake orders. We will no longer respond to emails that attempt to get fake orders.
• Normally we are updating our policies
MORE IMPORTANT INFO
• If you need other sizes , we do this sizes on request.
• We don't make reservations because they are unique pieces.
• All models can be ordered in other colors or with other changes to your style, please contact us and send your ideas.
• If you require an item urgently, for an event or present, should notify us, we will do our best and as quickly as possible.
• When you buy pieces in our etsy store, some fees are being charged.
• ISART policies for wholesale, may vary in relation to sales to the public
• Don't let your order for the last time, is a work 100% handmade by 4 hands, and we need our time to create with love.
• Languages: Portuguese , English, Spanish.
• We send our items to worldwide.
• We do our best to photograph our pieces with natural daylight, and photographs most of the time we can show the real colors, of the pieces. But attention because some monitors/phones, change colors.
THANK YOU wild souls , by reading our 'shop policies'. When placing an order we are agreeing that you read and accepted our policies ❤
PRIVACY POLICY
Your privacy is important to us. It is ISART DESIGN's policy to respect your privacy regarding any information we may collect from you across our website, ISART DESIGN, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
Cookie Policy for ISART DESIGN
This is the Cookie Policy for ISART DESIGN
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Account related cookies
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.Surveys related cookies
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
1.Terms of Service
1. Terms
By accessing the website at ISART DESIGN you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on ISART DESIGN's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on ISART DESIGN website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or 'mirror' the materials on any other server.
2. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by ISART DESIGN at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
1. The materials on ISART DESIGN's website are provided on an 'as is' basis. ISART DESIGN makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
2. Further, ISART DESIGN does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall ISART DESIGN or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on ISART DESIGN's website, even if ISART DESIGN or a ISART DESIGN authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on ISART DESIGN's website could include technical, typographical, or photographic errors. ISART DESIGN does not warrant that any of the materials on its website are accurate, complete or current. ISART DESIGN may make changes to the materials contained on its website at any time without notice. However ISART DESIGN does not make any commitment to update the materials.
6. Links
ISART DESIGN has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ISART DESIGN of the site. Use of any such linked website is at the user's own risk.
7. Modifications
ISART DESIGN may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of ISART DESIGN and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.